Top Customer Service Companies
List of Top Customer Service Solution, Consulting Companies
Living in the age of customer, only those brands that have their finger on the pulse of the target audience and demography can differentiate in the market. In such a scenario, companies thrive on gaining insights into customer requirements and taking adequate measures to meet them. Cutting-edge technologies such as artificial intelligence (AI) and machine learning can help brands engage their customers across every touchpoint in both the physical and digital worlds. Understanding the customers at the individual level, brands can use the rich context to exceed customer expectations and enhance the brand value. AI and machine learning also play a role in tracking the customer journey and enabling companies with insights into their commitment levels for the transaction. With customer expectations changing frequently, a business has to be on top of their analytics capabilities to harness information in real-time and take effective decisions to lead the market. Consistency in the value delivery drives brand image, which, in turn, improves the bottom line.
Modern customer services solution providers allow companies to build a strong connect with their target customers by capturing their sentiments. With this voice of the customer, companies can invest their resources in an optimized manner and gain maximum ROI. The innovative solutions also play a significant role in enabling a business to cross-sell and upsell their products to highly engaged customers.
Top Customer Service Solution Companies
Aisera
Aisera delivers AI-based support solution to automate IT, HR, and Customer Support processes, and to augment the capabilities of service desk agents while offering an exceptional end-user experience. The company’s solution enables organizations to manage their workflow action requests efficiently while increasing the productivity and efficiency of their support services. The automated support services of Aisera help organizations in reducing admin intervention in various tasks, allowing organizations to minimize errors and reduce employee hours required to answer repetitive requests. With AI-driven platform, end customers enjoy the ability to avail themselves of services at the time and place of their choosing through 24/7 customer support
Contaqt
With a history of consistently developing new features based on client requirements, Contaqt has turned its offering into a pioneering, flexible, comprehensive, and secure contact center platform. To put it into perspective, an agent no longer has to draw the customer into a prolonged conversation to gather all the details. Even before initiating a conversation, agents can view all the customer information on their dashboards. Efficient reporting and business intelligence functionalities allow companies to enhance customer experience and improve sales performance through prompt follow-ups
Kare
A CA-based software firm that aims to improve customer self-service through AI. Kare’s proprietary AI platform uses natural language processing and advanced analytics to turn unstructured data into dialogues and instantly respond to customers. Given the ability to sync an enterprise’s knowledge base with its products and services to auto-create and manage dialogues, Kare’s platform is proving to be a boon for companies in today’s world of hard-to-manage smart assistants. What truly makes the platform a first-of-its-kind is its ability to scale. The solution offers scalable dialogue-based self-service. A user can start from anywhere and build a smart, ready-to-use knowledge base from nothing or legacy information
Ovation
Ovation is a customer experience and engagement platform for brick-and-mortar businesses which assists them to get good online reviews and improve their relations with their unhappy customers. The company adopts a feedback mechanism that is not singularly focused on one channel. From integrations with loyalty programs to kiosk apps and QR codes, Ovation’s tools utilize different methods to collect data and interact with customers. With Ovation’s offerings, client management can set up automated responses so that in just 10 seconds and three clicks, they can send someone a personalized apology
Clarabridge
Clarabridge is a Reston, Virginia-based vendor of text analytics software for customer experience management. The company provides enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in the voice of the customer feedback channels. Clarabridge helps hundreds of the world’s leading brands understand and improve their customer service experience. Using advanced text analytics, enterprise survey, and robust engagement, Clarabridge transforms all forms of customer feedback empowering affirmative, decisive action across the business. This American software company was founded in 2006 in Reston, Virginia
Conversocial
Conversocial is a provider of cloud-based social customer service solutions. Their enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube. A strategic partner from day one, the company has proven experience in transforming platform, processes, and people to help their partners navigate the necessary complexities of digital customer care. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies, Conversocial delivers a single view of the customer that drives unmatched engagement and brand loyalty
Gladly Software
Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center, and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. With Gladly agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences. The company aims to reinvent customer service experience by making it people-centric. Gladly Software serves customers in the State of California
Helpshift
Helpshift’s next-generation digital customer service software enables B2C brands to scale their support while offering differentiated experiences through phone, web, in-app, email, and messenger app channels. Helpshift’s innovative asynchronous messaging model across these channels gives people back their time, keeps conversations in context, and allows humans and automation to work together to solve problems faster. The Helpshift platform embeds knowledge and AI to let customer service organizations best utilize a mix of automated service, self-service, and human-assisted service. Helpshift’s AI-powered support platform also helps the companies to resolve issues more efficiently, boosting customer satisfaction in the process
Interactions
Interactions LLC is a privately held technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for enterprise customer care. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide
Talkdesk
Talkdesk is an enterprise cloud contact center that helps enterprises to improve customer satisfaction and agent productivity. Talkdesk Enterprise Contact Center Platform empowers companies to make the customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity, and cost savings. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting, and seamless integrations with advanced business tools to empower agents to have personalized, active conversations with customers
Top Customer Service Consulting Companies
Moran Consulting
Since 1997, Moran Consulting has created customized customer service training solutions for more than 500 organizations in a variety of industries across the world. The company partners with organizations to build a high-performance culture, align strategic vision with employee behavior, and empower employees to deliver excellent service. The team at Moran values integrity, flexibility, innovation, learning, action, and delivering great service. From Boeing to Chevron, IBM to HBO, the firm has inspired other organizations around the globe to achieve their goals. Moran consulting is the firm organizations turn to for dynamic, hands-on customer service training solutions
Sparkcentral
Sparkcentral is a messaging customer service platform company with a mission to change the way customer service is delivered around the world. Today, messaging is the most preferred mode of communication globally. On that note, Sparkcentral’s platform is based on an Automated Message Distributor (AMD) engine that supports high-growth message volumes. It empowers consumers to communicate with brands at their convenience, through their preferred mode of communication (messaging platforms, website, or brand-based apps). At the same time, using this platform contact center agents can significantly improve their productivity, and there is an overall cost reduction for brands
Speedeon Data
Speedeon Data enhances clients’ direct marketing programs by providing the highest quality customer contact data and innovative data solutions, including data optimization services, real-time data append services, new mover programs, and other data services. Speedeon Data combines a client-focused approach with proven expertise in data analytics, data processing, and direct marketing. Speedeon Data delivers the highest quality data through innovative solutions
Atera Networks
Atera provides an All-in-One Management Platform for IT Support companies, MSP’s and VAR’s. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together with its simple and intuitive user experience. Atera aims to provide MSPs of all sizes with the most advanced tools and data to make a success of the business. As a result, the company hopes to improve the quality of IT for SMB’s everywhere. Unlike the other companies in the market, Atera charges by the technician, and never by the device
Stella Connect
Stella Connect is a customer services consulting company that believes in customer service agents who are happy at their jobs will deliver experiences that delight customers. The company has developed customer feedback and quality management platform that is designed specifically for customer service teams. With Stella Connect, the client will be able to harness agent-level customer feedback and deliver high impact coaching and QA programs. The results are always agents who love their jobs, team leaders who are more empowered than ever before, and customers who build deeper relationships with the brand
Sutherland
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. The company has been helping customers, across industries from financial services to healthcare; achieve greater agility through transformed and automated customer experiences. Sutherland’s process transformation services innovate at the intersection of business and technology to transform processes that realize the client’s vision. The team at Sutherland are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle
TaskUs
At TaskUs, the management promises four things: people, process, technology, and transformational growth. As a progressive, new-age outsourcer, the company is flexible, agile, and quick to respond to clients’ shifting needs. With a unique focus on growth, the company dwells on the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. TaskUs does not want just to support a client’s business — it wants to improve the customer experience, spark innovation, and drive revenue through results. No matter what channel customers are on, the firm meets them there with consistently robust support
The DiJulius Group
The DiJulius Group provides Customer Service content, education, consulting, and training. The Group is the one consulting firm in the country who answered to “What’s The Secret: To Providing a World-Class Customer Service Experience.” The DiJulius Group is a primary resource used by private and public organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day
TruVisibility
Placed from Deerfield Beach, Florida, the company’s core product, TruVisibility Digital Marketing Platform, is a total digital marketing solution for businesses and professionals. TruVisibility is a team of thought-leaders, software developers, and designers who see each day as a new opportunity for ground-breaking ideas, unparalleled execution, and building lasting customer relationships. The company recently introduced TruCHAT — a powerful multichannel chatbot + live chat solution for businesses of all sizes. TruVisibility employs the latest machine learning and software technology to empower companies to build chatbots, mobile-ready websites, email marketing, blogs, and more
Virtuos
Inspired by the power of Cloud and what it could offer to business applications, Virtuos developed especially CRM and Customer Experience that rids the world of bad experiences. Virtuos is a different kind of company with a different culture, which creates trusted digital human ecosystems for a better tomorrow. Virtuos builds talent that generates more creativity, more energy, and the very best performance to deliver a superior customer experience. Enterprise Application Software; Business 3.0/4.0 Operations to CRM/Customer Experience (CX) and Digital Transformation Consulting Services are some of its specializations. Incubation of next-generation businesses in the Experience Economy (Exonomy) by Virtuoso teams are catalysts for big change and breakthrough ideas
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